Stephanie Winans

Business & Marketing Strategy Consulting

content marketing

4 Tips for Marketing to Millennial Moms

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Millennial moms are discerning. They expect authenticity and are drawn to brands that tell a compelling story with every touchpoint. Moms today demand more from your marketing than ever before.

As I shared on a recent panel at M2Moms, here are 3 things you should know when marketing to millennial moms:

  1. Think mobile first. Moms are meeting your brand on their phones, and they are a design-conscious audience that expects a cohesive user experience from in-store to TV to mobile. Given that 21% of Millennials don’t even use a desktop computer to go online anymore, being mobile responsive is no longer enough. Think about the mobile experience first, and then think about how that translates to desktop.
  2. Be transparent. They grew up with the Internet and know how to get information quickly and how to tell what’s legitimate. Many Millennials will dig into the source of information, particularly when they’re skeptical to begin with. So when it comes to creating content for your brand, make sure your t’s are crossed at all times. If not, be prepared to be embarrassed as your brand authority comes into question.
  3. Focus on the lifestyle. I know it’s painful to hear, but moms care about more than just your product. Your product is a tiny blip within the full (and often chaotic) life she is living. To build loyalty through marketing, think about the bigger picture. What is she doing when the need for your product arises? How is your product used in her daily life? Use content marketing and digital advertising to tell her you understand her—her needs as a whole and not just her need for your product.
  4. Segment your Millennial audience. A “one size fits all” approach is only good when it applies to a poncho in the pouring rain at an amusement park. Know which segment of the Millennial audience you’re talking to, and craft your message accordingly. Don’t believe me? Get a 22-year-old and a 34-year-old in a room together and tell me how much they have in common.

Social Media vs. The Station Website: Who Wins Biggest Priority?

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I spoke at the Ontario Broadcasters Association Fall Conference and one of the questions for our panel was “Where does social media fit against where your website sits?”

This question comes up often, as managers and talent alike try to prioritize and determine the relationship between the station website and social media.

So, what is the answer? In the short term, the answer depends on your goals. If your goal is to beat your competitor in Facebook likes, then social media may be your current priority.

In the long term, your goal should be to use social media to support the station website, and to create website content that can be shared on social platforms- by you and by your fans.

Fish Where The Fish Are

You’ve likely heard the statement “fish where the fish are” in support of making social media a priority. This phrase is powerful- it is a visual reminder of the marketing power of social platforms like Facebook, which boasts over 800 billion users.

And the phrase makes a strong argument. We cannot afford to ignore any touch point where we can reach listeners, market to them, and build relationships with them.

Don’t Put Your Eggs In A Basket You Don’t Own

While the engagement we see on mainstream social media platforms like Facebook, Twitter and YouTube (and even SoundCloud, Instagram and Pinterest!) may encourage us to make social media our first priority, it’s important to remember that we can’t control these social networks.

We’re just one irritating change, privacy mishap, or trend away from a shift in social media. Popularity can change at any time- just ask MySpace. Because we don’t own (and don’t we wish we did!) Facebook or Twitter, it is smart to use social media to support the products we do own.

What I mean by “support” breaks down into two arguments:

1. The Content Marketing Argument

Where do you find the content to post on your social media platforms? If you have strong website content that is frequently updated, the first answer is the station website.

Without a robust content strategy, it is difficult for social media managers (or Promotions Directors, or whoever runs your social media presence) to find quality content that supports both the station brand, and the social media strategy in place.

For example, having frequently updated jock blogs and show podcasts, music news and videos, gives you a stable cornerstone in which to build your social media strategy. If your website is static, you are forced to seek out relevant content 100% of the time.

Social media management is easier when you’re website is something worthy of sharing.

2. The Digital ROI Argument

Using social media to drive listeners back to the website should be your second goal. (What’s the first? Using social media to drive ratings by nurturing listener-station relationships and sharing content that promotes the on-air product.)

Why do we care about driving listeners to the station website? Because we like our jobs and our stations are supported by advertisers, many of which are shifting to an interest in digital ads, interactive online promotions, or website feature sponsorships.

Racking up likes and comments on Facebook serves whom? Facebook (unless a client of the station sponsors that post). Using a Facebook post to drive traffic to the website serves both the station and its advertisers.

When listeners click a link you post, they (you!) are increasing traffic to the station website. Whether the specific page you linked to is sponsored or not, the overall traffic statistics are the numbers our Account Executives use to sell digital.
Because I believe driving website traffic is a goal for social media presence (and not the other way around), and because we should never put too much focus on a product we don’t own, I believe social media is secondary to the station website. What are your thoughts? Share by adding a comment below.